We are writing to you as the world faces a devastating challenge, in the form of a virus that is spreading rapidly around the globe and that is changing how all of us live and work. Today, we want to share with you how we at SafeGenericPharmacy are facing up to this challenge.
1) Digital Access : Our website is online and we are accepting orders as usual. Due to the current disruptions like lockdowns, disruption of flight schedules or longer clearance for cargo, please expect the shipping time of thirty to forty days. During this difficult time, we urge you to have patience and have the usual confidence on us to deliver as per the current situation.
2) Customer Support: Our e-mail support is currently impacted and there may be delays of two to three working days. And they may have limited information regarding shipment status of recent orders. They will take your requests and the concerned team will respond as and when the information becomes available.
3) Workforce Safety: We are fully committed to ensuring that our employees and partners stay safe. For any SafeGenericPharmacy employee that you may interact with – through e-mail– We want to re-assure you that we have taken all appropriate health and safety measures. We have not only stepped up sanitation and provided masks to the concerned staff but are also taking proactive precautionary quarantine measures, as and where required.
4) Operational Redundancy: We have built a full-fledged contingency plan to deal with any event, including, if it comes to it, quarantining any of our infrastructure. We have enabled each of these locations to operate in a distributed as well as virtual way. Every team has also been broken into two so that we can reduce the number of people on a site in order to make the workplace safer, and in turn continue to serve your needs.
We will continue to assess the situation and take appropriate action so that there are no disruptions. We would love to hear your ideas on how we can go the extra mile and help you in this situation.
You know you can rely on us, and we know we can rely on you. And we will do everything we can to keep it that way - today, tomorrow and every day.
Stay safe, and best wishes